Sustainable 
travel

ByWay is a new travel company that explores slow travel holidays exploring the UK and beyond, by train, boat, bike and more. We want to help you discover the world by travelling through it, not flying over it.

I was asked to help By Way with planning, design, development both the current website and support in the development of a stronger communications plan.

Objective:

- Define key user personas, site map, user flows, customer journeys, and explore the design solution for the website.

Assist in the Design production, and build of the website across mobile and desktop.

My personal objectives

- Become better at conducting user interviews
- Problem solve customer journeys issues.
- Grows design network
- Demonstrate how email and social media marketing can enhance conversion rates. - Add a feature onto a website, test it and have a real life case study

Conducted a web optimsation report

Firstly, I conducted a web optimsation report to highlight areas of improvement throughout the website. 

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Research

I interviewed stakeholders of the company to get their feedback on areas they felt needing inprovement and looked at google analytics of how customers where using the website. 

I intervewed a few travelled who had not used the website before to gain some feedback on the website.  

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Customer Journeys

This is your Project description. Provide a brief summary to help visitors understand the context and background of your work. Click on "Edit Text" or double click on the text box to start.

Byway journey planner final.png

Customer Journeys

This is your Project description. Provide a brief summary to help visitors understand the context and background of your work. Click on "Edit Text" or double click on the text box to start.

Byway journey planner final.png

Customer Journeys

This is your Project description. Provide a brief summary to help visitors understand the context and background of your work. Click on "Edit Text" or double click on the text box to start.

Byway journey planner final.png

Customer Journeys

This is your Project description. Provide a brief summary to help visitors understand the context and background of your work. Click on "Edit Text" or double click on the text box to start.

Byway journey planner final.png